Concannon Miller announces it has won a prestigious ClearlyRated’s Best of Accounting award for providing superior service.
The national award is based solely on client reviews. Concannon Miller received satisfaction scores of 9 or 10 out of 10 from 91% of their clients, significantly higher than the industry’s average of 45% in 2019.
ClearlyRated’s survey determines a Net Promoter Score for each firm. The survey earned Concannon Miller a Net Promoter Score of 87.7, more than three times the industry’s average of 24 in 2019. Net Promoter Scores range from -100 to 100.
“There is no greater honor than receiving an award for providing exceptional service to your clients,” Concannon Miller President & COO Ted Witman said. “Throughout our 57 years in business, we’ve always prided ourselves on serving as trusted advisors to our clients, and we’re humbled by their recognition.”
ClearlyRated’s survey polled Concannon Miller’s clients on the firm’s responsiveness, work quality, value and proactive approach. The firm scored highly in all areas.
“The client experience is one of the most powerful ways that accounting firms can set themselves apart from the competition,” ClearlyRated CEO Eric Gregg said. “2019 Best of Accounting winners have demonstrated their commitment to client service, investing in a survey and feedback program that brings transparency to the client experience at their firm.”
Clients also were invited to submit comments, shout outs and testimonials, which many did. Concannon Miller’s testimonials can be viewed at clearlyrated.com/accounting/pa-usa/bethlehem-pa/concannon-miller-co-pc-bethlehem-pa